Privacy Policy

Last updated: 1 June 2026

This Privacy Policy describes how Revnio.in (“Revnio,” “we,” “us,” or “our”) collects, uses, and protects information when you use our services. By using Revnio, you agree to this policy.

Revnio is operated from India and complies with the Digital Personal Data Protection Act, 2023 (DPDP Act).

1. Information we collect

Account information. When you sign in using Google OAuth, we receive your name, email address, and Google profile picture. We do not receive your Google password.

Business information. When you set up your business profile, you provide your business name, category, city, slug (custom URL), Google Business Profile URL, popular dishes, location keywords, language preference, and tone preference.

Customer interaction data. When customers scan your QR code, we record the QR session ID, the time of scan, the table number (if provided), the items ordered (if provided), and basic technical data (browser type, approximate location based on IP).

Customer feedback. When a customer submits private feedback (1-2 star ratings that don't go to Google), we store the feedback text along with the related session and star rating.

Payment information (future). When subscriptions launch, payment processing is handled by Razorpay. We do not store full card numbers — we only retain a payment reference ID, the last four digits of the card, the plan, and renewal dates.

Usage data. We track basic in-app actions (which features you use, when you create QR codes, etc.) to improve the product.

2. How we use information

We use your information to:

• Provide the Revnio service (generate QR codes, display menus, send review suggestions, deliver email notifications)
• Personalize AI-generated content (review suggestions, reply drafts) based on your business context
• Send transactional emails (private feedback alerts, plan expiry reminders)
• Process payments (when subscriptions launch)
• Improve product quality and detect abuse
• Comply with legal obligations

We do not sell your data to advertisers or third parties.

3. AI processing

To generate review suggestions and reply drafts, we send the necessary context (business name, category, keywords, items ordered, language, and rating) to our AI provider, Groq Cloud (Mountain View, CA). Groq processes this data to generate text and does not retain or use it to train models. We do not send customer-identifying information to the AI provider.

4. Third parties we use

We share limited data with these service providers:

• Supabase (database hosting, Mumbai region) — stores all account, business, and feedback data
• Vercel (web hosting) — serves the website and processes requests
• Groq (AI inference) — processes review and reply generation requests
• Resend (transactional email) — sends notification emails on our behalf
• Google (OAuth login) — handles authentication; we receive only your name and email
• Razorpay (payments, when launched) — processes subscription payments

Each of these providers has their own privacy practices. We only share what's necessary to deliver Revnio.

5. Your rights under the DPDP Act

As a user in India, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or outdated data
• Delete your account and personal data
• Withdraw consent for processing at any time
• File a complaint with the Data Protection Board of India

You can exercise these rights at any time:

• Access and correct: Update your business profile directly from Settings (/dashboard/settings)
• Delete: Use “Delete my account” in Settings → Danger Zone, or email info@revnio.in
• Other requests: email info@revnio.in

We respond to all requests within 30 days.

6. Data retention

• Active accounts: We retain your data for as long as your account is active
• Deleted accounts: Soft-deleted for 30 days (in case of accidental deletion), then permanently removed
• Private feedback: Retained as long as your account is active; deleted with your account
• Payment records: Retained for 7 years to comply with Indian tax and accounting laws

7. Email notifications

We send transactional emails from noreply@revnio.in. Reply emails route to info@revnio.in. You can manage notification preferences in Settings → Email Notifications. Transactional emails (account-critical alerts like plan expiry) cannot be disabled while your account is active.

8. Customer review collection

When your customers scan a Revnio QR code at your business, they see a review page that mentions Revnio as the platform. Their interaction data is stored under your business account. Customer-typed private feedback is delivered only to you. You are responsible for informing your customers that reviews and feedback are collected via Revnio — typically by adding a small note next to the QR code at your business.

9. Cookies and tracking

Revnio uses essential cookies for authentication (Google OAuth session) and basic functionality. We do not use third-party advertising cookies or cross-site trackers.

10. Security

We use industry-standard practices to protect your data:

• All connections are encrypted (HTTPS/TLS)
• Database access is restricted via Row-Level Security policies
• Passwords are never stored (we use Google OAuth only)
• API keys and secrets are stored in encrypted environment variables

No system is perfectly secure. If you discover a security issue, please email info@revnio.in.

11. Children's privacy

Revnio is intended for businesses, not individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with information, contact info@revnio.in.

12. International data transfers

While our primary infrastructure is in India (Supabase Mumbai region), some services we use (Vercel, Groq) may process data in other countries. We only transfer data to providers with appropriate safeguards.

13. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we'll update the “Last updated” date at the top. For material changes, we'll notify active users by email.

14. Contact

Questions about this policy or your data?

Email: info@revnio.in